As the internet expanded its web in the new decade, the possibilities for dematerialization increased. And the PBX was no exception. The fixed telephone then became hosted in the Cloud, offering the company great flexibility in terms of pricing, subscriptions and features. Telephone management was also simplified: adding new telephones, new users, integrating new features, etc. No more complexity. Likewise, by outsourcing the PBX, the phone becomes a service. And the benefits are many.
IP technology is changing landline telephone and the business
No more interventions are billed on the Business Phone system. The digitization of fixed IP telephone made it possible to perform these services directly on your computer. But the best was yet to come. The end of the 2000s saw fixed IP telephone converges with digital, multiplying the possibilities.
The phone offers more than calls with unified communications
By basing itself on the IP protocol, fixed telephone gradually became a brick of a larger collective whole, instant messaging, videoconferencing, presence indicator, softphone etc. In addition to voice, IP allows other types to be transported of data. This convergence of services is called Unified Communications.
The disappearance of the telephone set
From now on, business telephone allows each of its users to benefit from all of these functionalities within a unified environment, commonly known as unified communications. Moreover, the telephone sets can even disappear in favour of the computer, which becomes the terminal of a completely dematerialized fixed telephone. Nowadays, choosing an IP telephone is like choosing a service to transmit multiple information and data: voice, text, video, etc. One can go with the phone.com alternatives and check for their services at the best prices.
Will mobile telephone replace fixed telephone?
If mobile telephone already existed in the 90s, it experienced its boom in the 2000s, thanks partly to the success of the blackberry. Companies began to appreciate this technology making nomadism possible. Then the iPhone finished spreading the adoption of mobile telephone in businesses. Therefore, will mobile telephone replace the fixed phone? Our answer: no. Using a fixed solution and a mobile solution is complimentary. These two services are not automatically mutually exclusive.
Fixed telephone, a service always beneficial for a company?
And what was supposed to happen will finally happen. The copper network will bow out from 2022, as announced by the incumbent operator. So what will become of these PABXs which used the fixed telephone lines of business in the 1970s? Their conversion to the IP protocol, quite possible, becomes a necessity. Some companies, still attached to this relic of the 20th century, will prefer to keep this solution for their communications while others will move towards the VOIP telephone.
When to choose a VoIP solution?
VoIP offers many valuable features and benefits to businesses. Its operational management is simple. VOIP solutions can be deployed in the Cloud and managed internally or by a third party.
In addition, a VoIP solution eliminates the need for physical equipment: switch (by choosing a Centrex solution) and telephone (with the use of a software softphone on a computer, tablet or smartphone). VoIP, therefore, allows better mobility for employees and facilitates the adoption of new services such as teleworking and collaborative tools. Collaboration is encouraged by the simplicity of unified communication tools, accessible in one click, grouping together messaging, emails, videoconferencing, telephone, contacts, etc. Thus, its integration into companies’ information systems contributes significantly to the improvement of employee productivity.